Having an issue buying BTC with my bank account

If you are having issues purchasing Bitcoin or any other crypto through the app, please reach out to help@emberfund.io with any applicable information (Date, Amount Purchased, Asset Type) and we'll be sure to take a look.

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Getting Started

I’m not in the US, can I still use Ember Fund?

Yes! The Ember app is available in most countries around the world.

Depositing

How do I invest a portfolio? I don’t have Bitcoin yet.

Ember portfolios are purchased using Bitcoin (BTC). You can link your bank account, credit card, Apple Pay, or Coinbase account or deposit BTC from an external wallet of your choice to fund a portfolio.

Withdrawing

How do I withdraw from my portfolio?

To withdraw from your portfolio, simply tap the “Sell Portfolio” button on the Settings page in the app. Your portfolio will be sold into Bitcoin that goes directly to your Ember wallet. From there, you can send your Bitcoin to any exchange to cash out for fiat currency.

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