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My KYC is taking a long time. What should I do?

You should see your KYC status on the Ember Wallet page in-app. Once you have gone through the flow and have reached the "Verification Complete" page, you'll be all set! The "Action Required" banner will be removed from your Wallet page within 24 hours, and you'll receive a notification when you receive your Bitcoin.

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I’m not in the US, can I still use Ember?

Yes! The Ember app is available in most countries around the world.

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Can I refer someone in another country?

Of course! Please note, referral boost rates vary by country.

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How do I redeem my mining rewards?

Users can redeem their Bitcoin rewards on the Earn tab by visiting the 'Rewards History' page.

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