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What is KYC? How do I know when I’ve been verified?

KYC stands for Know your Customer. Local laws require us to verify the identity of our users when they are gifted Bitcoin. Once you’ve been verified, your account status banner will disappear and we'll send you a notification.

When you first complete the KYC flow, you'll reach a page called "Verification Complete" at which point feel free to close the widget by tapping "Done" at the top left. The "Action Required" banner on the Ember Wallet page will go away on its own when your Bitcoin gift is received.

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Getting Started

I’m not in the US, can I still use Ember?

Yes! The Ember app is available in most countries around the world.

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Can I refer someone in another country?

Of course! Please note, referral boost rates vary by country.

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How do I redeem my mining rewards?

Users can redeem their Bitcoin rewards on the Earn tab by visiting the 'Rewards History' page.

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