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KYC stands for Know your Customer. Local laws require us to verify the identity of our users when they are gifted Bitcoin. Once you’ve been verified, your account status banner will disappear and we'll send you a notification.
When you first complete the KYC flow, you'll reach a page called "Verification Complete" at which point feel free to close the widget by tapping "Done" at the top left. The "Action Required" banner on the Ember Wallet page will go away on its own when your Bitcoin gift is received.
Getting Started
Yes! The Ember app is available in most countries around the world.
Depositing
Ember portfolios are purchased using Bitcoin (BTC). You can link your bank account, credit card, Apple Pay, or Coinbase account or deposit BTC from an external wallet of your choice to fund a portfolio.
Withdrawing
To withdraw from your portfolio, simply tap the “Sell Portfolio” button on the Settings page in the app. Your portfolio will be sold into Bitcoin that goes directly to your Ember wallet. From there, you can send your Bitcoin to any exchange to cash out for fiat currency.