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What is KYC? How do I know when I’ve been verified?

KYC stands for Know your Customer. Local laws require us to verify the identity of our users when they are gifted Bitcoin. Once you’ve been verified, your account status banner will disappear and we'll send you a notification.

When you first complete the KYC flow, you'll reach a page called "Verification Complete" at which point feel free to close the widget by tapping "Done" at the top left. The "Action Required" banner on the Ember Wallet page will go away on its own when your Bitcoin gift is received.

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How do I redeem my mining rewards?

Users can redeem their Bitcoin rewards on the Earn tab by visiting the 'Rewards History' page.

Referrals

I referred a friend, when will my rate increase?

In order to receive the boost, both you and your referral need to be actively mining at the same time. You'll see your friend's email and miner status on the Earn tab.

Referrals

Is there a referral bonus?

Absolutely! If you love the app, please share it. While you & your friend are mining together, both of your mining rates will increase by 1 Sat/hr.

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