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Accounts

Do we provide a 1099 tax form?

Since we don’t store any personal info, we aren’t able to generate a traditional 1099 tax form. However you can tap on the Transaction History button on the “Settings” tab to download a full report of your trades.

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Accounts

I Forgot My Username or Password

Since Ember is built on a Self-Custodial system, we do not store username or password data on our end, and cannot set password resets ourselves.

Mining Program

How do I withdraw my mining rewards?

First off, congrats on building up your mining balance! We hope this is the beginning of a long and prosperous journey for both of us.

Mining Program

My referral is not working

In this article, we will address these common issues: My friend signed up but is not linked to my account My referral is not connected to my account My referral does not show up on my end

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