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At a higher level to explain the flow of our portfolios, when you enter the portfolio, your BTC is put into the smart contract and you are issued one of our tokens (EBTCQ, EDI, etc). These tokens were made by Ember, and represent your holdings in their respective portfolio. The tokens themselves track the performance of the trades in the portfolio, and when you finally sell and redeem your tokens, you will receive the equivalent value in BTC/ETH/USDC to your corresponding Ember Wallet.
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Since Ember is built on a Self-Custodial system, we do not store username or password data on our end, and cannot set password resets ourselves.