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Why is my mining paused?

If your account has been locked, then our fraud prevention mechanisms have noticed signals suggesting the involvement of one (or more) of the following:

  • Multiple accounts

  • Automated systems/bots

  • Rooted device

  • Emulators

  • Cloned apps

  • VPNs, data centers, or an ISP from another country

Per the guidelines outlined in our Terms of Service, engagement through such methods is prohibited. In this case, you will be unable to earn on your account moving forward.

If you believe this was in error, please create a ticket through our Help Center explaining why our systems could have detected such use. Our support team would be happy to take another look into your case!

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First off, congrats on building up your mining balance! We hope this is the beginning of a long and prosperous journey for both of us.

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