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Security/Privacy

What happens if I lose my phone or it is stolen?

No problem! You can download the Ember Fund app on another phone and log in with your username and password to get full access to your funds. No one will be able to send your funds from your wallet without your login credentials.

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Accounts

I Forgot My Username or Password

Since Ember is built on a Self-Custodial system, we do not store username or password data on our end, and cannot set password resets ourselves.

Mining Program

How do I withdraw my mining rewards?

First off, congrats on building up your mining balance! We hope this is the beginning of a long and prosperous journey for both of us.

Mining Program

My referral is not working

In this article, we will address these common issues: My friend signed up but is not linked to my account My referral is not connected to my account My referral does not show up on my end

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