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Security/Privacy

What is Ember's 2FA feature? How is it different?

Two-factor authentication, or 2FA is an extra layer of security that requires users to enter multiple verification factors in order to access their account. Many financial institutions and tech companies offer this feature to protect their users against fraudulent activity.

Ember utilizes a truly non-custodial, one-touch 2FA system which enables users who set up 2FA to retain 100% control of their assets with no 3rd party able to move their funds. The 2FA feature is built right into the app so you don’t need any additional apps or personal information to utilize the feature. Our hope is that using Ember Fund’s 2FA feature will create a simpler, more private and secure experience than traditional 2FA systems.

Should you lose your device, you can still login using another device and request a 2FA reset. The reset typically requires 7 days, during which a notification will be sent to your new device to prevent a fraudulent reset.

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Accounts

I Forgot My Username or Password

Since Ember is built on a Self-Custodial system, we do not store username or password data on our end, and cannot set password resets ourselves.

Mining Program

How do I withdraw my mining rewards?

First off, congrats on building up your mining balance! We hope this is the beginning of a long and prosperous journey for both of us.

Mining Program

My referral is not working

In this article, we will address these common issues: My friend signed up but is not linked to my account My referral is not connected to my account My referral does not show up on my end

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